Please read carefully the exact contents of the services offered, all conditions and cancellation policies present in your reservation.Your reservation cannot be annulled,c hanged or refunded.
The reservation for the same date may be given to friends or relatives, just communicate the new names and their personal email.Please note that Check-in are from 5 PM till 8.30 PM, front office is in the hotel only during this time.
After 9 PM the reservation will be considered a « No-Show ». From 9 PM till 11 PM it is possible to book the night porter service but you must advise the hotel in advance (MINIMUM 5 DAYS PRIOR YOUR ARRIVAL). The extra charge will be € 50,00.
A maximum of two people can stay in the double rooms
, if the members of the group or family were more numerous it will be necessary to add the necessary additional rooms, just book them on the website www.hotelcatron.com
Minors not accompanied by parents must bring a written authorization with the copy of the identity card of both front and back of the legal tutor.
Children till 1 year (maximum 1 child per room) stay free sharing parents bed only in superior room , upon written notice with an email, the cost of upgrade from standard room to the superior room is € 50,00 per night.
For children from 1 to 8 years (maximum 1 child per room) it is necessary to contact the hotel to obtain the only available triple room with a double bed in a superior room, plus sofa bed. It is also required the identity document of the child to deliver to our staff at check in. The additional cost for triple room is € 70,00 per day.
After 8 years you have to book an extra single room in our website www.hotelcatron.com
It is allowed only one small dog per room (max 8 kg) it is required an additional of 50.00 Euros upon arrival for a sanitization of the room on departure.
The small dog can’t stay alone in the room during your stay . In any case, the Hotel must be notified at the time of booking otherwise the reservation will not be guaranteed. Please note that in the municipality of Venice the passport for dogs is required and has become a must. The penalty will be a fine.Dogs are not allowed: in museums, churches, some restaurants, in stores, in public transports and it’s required a muzzle.
For rental bike (also for free use provided by gift vouchers) is required strictly a credit card or a cash deposit of € 150,00 per bike for any damage; without these the service will not be garanteed.
The whole hotel and all rooms are “NO-SMOOKING ". You will be charged of 100.00 Euros for the extra cleaning. There is an outdoor "smoking corner".
The day of departure the room and the hotel must be left within 10 AM. It is possible to postpone the check-out (by communicating it in advance), every hour of delay from 10.00 requires a supplement of € 10.00.
Tips to avoid long waits
For daily ticket , we recommend the "Venice metropolitan 24" which includes buses + water buses. At the following link:http://metro.venezia.it/ or download the AVM VENEZIA HOLDING app to book parking spaces, buy vaporetto passes and bus tickets.
To book tickets for Venetian churches and museums online , you can consult the link http://www.veneziaunica.it/it/e-commerce/services
where you can also buy the "Venezia unica" Citypass. Book your CityPass
The hotel does not provide luggage storage . It is possible to leave them directly in Venice, in the following link you will find all the necessary information:https://usebounce.com
All the information on how to reach us you will find at the following link: How to reach us
We are at your disposal for any further informations
Staff Hotel ca' Tron